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Mid-level cloud support in Bangalore with common title and company brand creates high candidate density.
Role requires cloud platform support and customer-facing product knowledge, moderately limiting industry transferability.
Explicit 5+ years plus mandatory AWS, Kubernetes and Linux skills increase filtering strictness.
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Serve as primary contact to research, address, and resolve customer support cases related to Guidewire Cloud Platform, ensuring customer satisfaction.
Document and maintain technical materials like troubleshooting guides and runbooks to support effective issue resolution.
Collaborate with cross-functional teams on complex system integration and custom configuration issues across cloud and on-premise environments.
Bachelor’s Degree in Computer Science or related field.
5+ years of experience working directly with customers or key internal partners.
Essential technical skills: AWS, Docker, Linux, Kubernetes; knowledge of Bash scripting and Terraform is a plus.
Must be based in Bengaluru and follow in-office hybrid plan (3 to 4 days a week).
Experienced in supporting B2B software, especially cloud platforms, with hands-on knowledge of Java web applications in production.
Strong understanding of networking protocols (TCP/IP, HTTP, DNS), CI/CD concepts, and software development lifecycle.
Ability to act as trusted technical advisor with excellent communication skills, capable of explaining complex technical concepts to varied audiences.