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Tier-1 bank, mid-level generalist support role in Pune increases applicant density and competition.
Core DevOps and application support skills are widely transferable across industries.
Explicit 3–5 years plus specific DevOps, container, monitoring, and scripting skills enforce strict shortlisting.
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Provide hands-on L2 technical application support for multiple applications/platforms ensuring SLA compliance and high availability.
Manage incident resolution including monitoring, escalation to L3, release approvals, and communication with stakeholders.
Document and update support knowledge including runbooks and engage proactively in environment improvements and feedback loops.
3 to 5 years of hands-on IT support experience interacting with application end users.
Bachelor's degree in Computer Science, IT-related discipline, or equivalent work experience/diploma.
Shift willingness covering APAC and EMEA hours (06:30 IST to 22:30 IST) including possible weekend rotation.
Experience with UNIX/Linux/Wintel command line, application support on OpenShift/Docker/Kubernetes, SQL for Oracle DB, and monitoring tools like Geneos/New Relic.
Experience in investment banking or large financial institutions familiar with complex production environments and ITIL/SRE/Cloud best practices.
Proven ability to work across multiple time zones, cultures, and with diverse technical stakeholders.
Technical proficiency in DevOps/SRE practices, automation (Ansible), scripting (shell, python), and leveraging AI tools responsibly to optimize workflows.