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Metro location, known healthcare employer, and common team-lead title increase competition despite niche US-healthcare requirement.
High because role requires specific US healthcare billing/enrollment domain expertise and compliance experience.
High due to explicit 8+ years requirement and mandatory US-healthcare plus people-management skills.
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Lead and manage a team of 18-25 members handling Membership Enrollment and Billing operations ensuring achievement of SLA and performance metrics such as utilization, accuracy, turnaround time, and productivity.
Oversee daily operations including inventory management, capacity planning, training, performance evaluations, coaching, and employee retention to maintain process compliance and performance targets.
Collaborate with internal and external stakeholders for process updates, training, hiring, inter-team support, and reporting using MS Office tools.
Bachelor’s or Master’s degree (Non-BTech preferred).
8+ years of overall experience including US Healthcare domain expertise and leadership in performance management.
Strong communication skills in English, with good PowerPoint, Excel, and data presentation capabilities.
Flexible to work in any shift and mandatory office presence in Hyderabad.
Experienced leader in US healthcare operations with strong understanding of membership and eligibility processes and performance metrics.
Demonstrated skills in people management, capacity planning, conflict resolution, and performance coaching within a high-volume operational environment.
A results-oriented manager comfortable working with multiple stakeholders and driving process improvements and compliance in a complex healthcare service setting.