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Tier-1 brand, mid-level support role in metro with broad networking requirements increases applicant competition.
Role requires specialized networking and security support experience, limiting cross-industry transferability.
Explicit 5+ years plus specific networking and security skills makes filtering strict.
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Provide expert-level technical support resolving complex security and network issues escalated from lower support levels in the Technical Assistance Center (TAC).
Engage with Engineering teams and customers to troubleshoot, reproduce, and verify issues, feeding back insights for product and operational improvements.
Maintain detailed documentation of incident resolutions in the support database and contribute input on product direction based on understanding of customer use cases.
Minimum 5 years of experience in support and networking, specifically including firewall and packet filtering troubleshooting.
Strong proficiency with network protocols, GRE and IPSec configuration, PAC files, authentication mechanisms (SAML, Kerberos), HTTP methods, and diagnostic tools like Wireshark, traceroute, and MTR.
Experience with IPv4/IPv6, routing, DNS, and application layer troubleshooting tools such as Fiddler.
Work Experience Required: 5+ years in relevant support and networking roles; Location Requirement: Hybrid role based in Bangalore or Mohali.
Technically skilled problem solver with deep network troubleshooting expertise, comfortable working independently on challenging cases.
Experienced in cloud and security environments, especially in firewall, VPN, and Zero Trust architectures, with exposure to AWS or Azure preferred.
Able to work effectively across teams including Engineering and Operations, with strong documentation discipline and understanding of product lifecycles.