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Tier-1 brand, mid-level generalist support role in a metro with broad skill requirements.
Core support and DevOps skills transfer across industries, though enterprise financial domain experience is moderately preferred.
Explicit 5+ years plus mandatory scripting, SQL, middleware, monitoring, and cloud skills increases filtering.
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Own end-to-end incident and problem management for complex enterprise applications, ensuring adherence to strict SLAs.
Perform root cause analysis, troubleshooting, and implement workarounds or fixes to maintain system availability and stability.
Collaborate with L3 developers, DBAs, network, and system admins; manage monitoring, preventive maintenance, and release validation activities.
Bachelor's degree in Computer Science, IT, Engineering, or related technical discipline.
5+ years experience in application support, technical support, or systems engineering role, preferably in enterprise or financial services.
Proficiency in scripting (Bash, PowerShell, Python), strong SQL skills, knowledge of middleware/web servers, cloud/container tools, and monitoring platforms.
Experience with ITSM tools (like ServiceNow), ticketing systems, and configuration/change management processes.
Experienced in a fast-paced, enterprise technology environment with strict SLA adherence and multi-tier application support.
Comfortable leading incident bridges, providing technical communication to stakeholders, and collaborating across global, cross-functional teams.
Capable of driving preventive maintenance, knowledge sharing with L1 teams, and maintaining configuration across production and non-production environments.