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Tier-1 brand plus junior, generalist Order-to-Cash role increases applicant density.
Order-to-cash and OMS experience transfers across industries but requires domain-specific billing knowledge.
Explicit 1–2 year requirement, OMS experience and specific tool familiarity tighten shortlisting moderately.
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Manage sales order processing for select products ensuring timely, accurate fulfillment and adherence to volume, service, and quality targets.
Support quote to billing processes including online maintenance, subscription management, invoice validation, and customer master data creation/modification.
Collaborate with internal teams to resolve complex requests and maintain high customer satisfaction by meeting guaranteed turnaround times and service standards.
1-2 years of experience in Order Management, Customer Service, or Order-To-Cash roles.
Graduate or post-graduate degree in Commerce, Accounting, or a related field.
Familiarity with computer systems is required; knowledge of SAP, Salesforce, CPQ, or Siebel is advantageous.
Willingness to work AMERS/US shift.
Experience working independently with strong prioritization and critical issue resolution skills in a sales order management environment.
Demonstrated ability to maintain accuracy and thoroughness while managing multiple concurrent tasks to meet deadlines.
Comfortable operating in a process-driven, customer-facing role with prior exposure to enterprise software (SAP, Salesforce, CPQ, Siebel).