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Entry-level monitoring role in Noida with broad skills attracts many qualified applicants.
Monitoring and service-desk skills are broadly transferable across industries and employers.
Explicit 1-2 years requirement plus specific monitoring and ITSM tool skills enforce moderate screening.
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Provide Level 1 Service Desk and Monitoring support to internal and external customers, handling incidents, service requests, and alerts via multiple communication channels while adhering to SLA targets.
Proactively monitor infrastructure, applications, cloud environments, and business-critical services in a 24x7 operations environment, including incident management, deployments, and service restoration.
Execute runbooks, recovery procedures, deployments, releases, and rollback activities, ensuring accurate incident classification, escalation of complex issues, and support for Major Incident Management and continuous service improvement.
1-2 years of total work experience in a related role.
Graduate in any stream.
Technical skills including Windows OS, Microsoft 365, Entra ID (Azure AD), VPN, Intune, SCCM, ITSM tools (preferably ServiceNow), and monitoring tools like SolarWinds, Zabbix, Grafana, Splunk, Azure Monitor, or equivalents.
Ability to work in a 24x7 rotational-shift environment.
Experienced in SLA-driven incident resolution with strong ownership and accountability for resolving tickets within timelines.
Comfortable working in fast-paced, shift-based 24x7 support environments involving automation and AI tools for continuous operational improvement.
Familiar with cloud environments (Azure/AWS), networking, servers, databases, and deployment/release/change management processes.