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Strong Tier-1 brand, popular CSM role, and metro locations increase candidate competition.
Requires Salesforce product experience and industry domain expertise, limiting cross-industry transferability.
Explicit 8+ years requirement and mandatory Salesforce/CX experience raise screening rigidity.
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Own the delivery and success of Signature Success Plan customers, acting as the main accountability point for customer experience, renewals, and expansion.
Manage strategic and technical stakeholder relationships to align business value and technical goals with customer priorities and solutions.
Monitor customer health, drive adoption of Salesforce and AI tools, manage risk, and coordinate cross-functional teams for issue resolution and value delivery.
Minimum 8+ years of relevant experience in Customer Success, SaaS platforms, or related fields.
Mandatory Salesforce experience with preferred certifications including AI Associate, Administrator, Advanced Administrator, or Sales/Service Cloud Consultant.
Strong consulting skills with ability to influence C-level stakeholders and translate technical issues to business terms.
Office-flexible role requiring presence in office 3 days per week (location requirements not explicitly detailed).
Experienced in both business and technical stakeholder engagement with a focus on aligning technology with business outcomes.
Comfortable using AI tools and Salesforce platform features proactively to drive customer success and innovation.
Proven ability to manage complex customer relationships, navigate political barriers, and coordinate multidisciplinary teams for solution delivery.