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Tier-1 brand, metro location, and broad cross-functional skills increase candidate competition.
Medium transferability; core SRE and ITIL skills are transferable, telecom OSS/BSS knowledge adds industry specificity.
Moderate due to required SRE/ITIL tooling, operational governance, and production go-live experience without explicit years.
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Lead operational readiness reviews and define acceptance criteria for new services, applications, and infrastructure changes.
Coordinate go-live readiness activities including Go/No-Go meetings, hypercare planning, and exit criteria management.
Define support models, governance, monitoring, and validate incident/problem/change management readiness for production deployments.
Experience in IT Operations, Service Management, SRE, or Application Support.
Proficient with Incident, Problem, Change, Release, and Service Transition processes.
Knowledgeable in ITIL, operational governance, risk management, and stakeholder communication.
Work Experience Required: Not explicitly mentioned in the JD.
Confident managing production go-lives and large-scale transformations with cross-functional teams.
Familiarity with tools like ServiceNow, Jira, Splunk, Dynatrace, Grafana, or AppDynamics.
Experience or exposure to telecom OSS/BSS, Managed Services, Oracle, CRM, Middleware, Cloud, or Digital platforms is advantageous.