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Tier-1 brand, generalist senior operations title, metro location, and broad skillset drive high candidate competition.
Role requires deep BPM and client-operations expertise, making cross-industry transfers difficult.
Senior leadership role with domain ownership and financial/governance mandates implies high selection rigor.
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Coordinate business planning and growth strategies in collaboration with Account Managers.
Manage transition processes including delivery model finalization, contractual sign-offs, and training certification.
Oversee operations including resource deployment, performance governance, talent planning, financial review, and client satisfaction enhancement.
Strong domain knowledge in Financial Areas: F&A, RTR, AP, AR, FP&A.
Experience coordinating contract processes such as SOW and MSA sign-off.
Work Experience Required: Not explicitly mentioned in the JD.
Notice Period: Not explicitly mentioned in the JD.
Experienced in managing large client operations with multiple processes and teams.
Able to implement governance and performance scorecards to align teams with engagement objectives.
Skilled in financial review, resource optimization, and revenue enhancement within service operations.