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Tier-1 brand and metro Pune raise applicant density, but specialized operations focus reduces it.
Core SRE and ITSM skills are transferable across industries, though telecom OSS/BSS knowledge is advantageous.
Role demands specific operational practices, tools and ITIL knowledge but lacks explicit years, so filters moderately strict.
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Lead Operational Readiness Reviews and define Operational Acceptance Criteria to ensure new services and transformations are production-ready.
Coordinate go-live readiness activities including Go/No-Go meetings, hypercare planning, and exit criteria.
Define and implement support models, SLAs, KPIs, incident/problem/change management readiness, and operational governance frameworks.
Experience Required: IT Operations, Service Management, SRE or Application Support experience.
Knowledge of Incident, Problem, Change, Release, and Service Transition processes.
Familiarity with ITIL, operational governance, risk management, and stakeholder communication.
Experience with tools such as ServiceNow, Jira, Splunk, Dynatrace, Grafana, or AppDynamics.
Experienced managing production go-lives and large-scale IT transformations within complex environments.
Ability to work across functions including Project, Engineering, Development, Vendor, and Operations teams to ensure service readiness.
Background or exposure to telecom OSS/BSS, Managed Services, Oracle, CRM, Middleware, Cloud, or Digital platforms is advantageous but not mandatory.