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Tier-1 employer, Hyderabad metro, mid-level role with niche ServiceNow specialization balances applicant competition.
Role requires specific ServiceNow certifications and ITSM/CMDB expertise, making cross-industry transferability limited.
Mandatory 4 years experience and ServiceNow CSA certification plus platform-specific skills make screening stringent.
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Provide tier 2 and tier 3 operational support for ServiceNow production applications including problem investigation and coordination with engineering and vendors.
Support Service Catalog item creation and updates, release support including migration of update sets/configurations across prod and non-prod environments.
Manage environment activities such as cloning, data migration, testing of configurations, and maintain SDLC and technical documentation for ServiceNow deployments.
Bachelor's degree in Computer Science, Information Technology, or related field.
Minimum 4 years of experience as a ServiceNow support resource with knowledge of CMDB, ITSM, Portal, Virtual Agent, or custom scoped applications.
Must hold ServiceNow Certified System Admin (CSA) certification; Certified Application Developer (CAD) and Certified Implementation Specialist (CIS) certifications highly desirable.
In-depth knowledge of ITIL processes and best practices for IT Service Management. Hybrid work arrangement based in Hyderabad.
Experienced operator in ServiceNow support with strong technical and operational skills in managing ServiceNow production environments and releases.
Familiarity with Agile development methodologies and ability to handle multiple projects simultaneously in a global healthcare tech environment.
Skilled in collaborating cross-functionally to ensure system stability, reliability, and documented adherence to SDLC for complex ITSM solutions.