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Tier-1 brand and metro location with broad operational skills yield medium competition.
Role requires telecom OSS/BSS and managed-service SRE experience, limiting cross-industry transferability.
Explicit 10–15 years requirement and domain-specific SRE/IT operations skills imply high shortlisting strictness.
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Own operational governance, risk control, and service stability for CCS production services including managing cross-functional retained teams, managed service partners, and delivery organizations.
Lead operational governance forums, service reviews, and manage major P1/P2 incidents with responsibility for recovery actions and communications.
Approve production changes and operational readiness for releases; monitor SLA, KPIs, incident trends, supplier performance, and drive operational excellence initiatives including automation and problem management.
10 to 15 years of experience in IT Operations, Service Management, SRE, or Application Support.
Strong knowledge and hands-on experience with Incident, Problem, Change, Release and Service Transition processes.
Familiarity with ITIL frameworks and operational governance models.
Location: Pune (implied by job title); Notice period: Not explicitly mentioned in the JD.
Experienced in managing complex telecom OSS/BSS or CCS production environments involving managed services and large-scale operational governance.
Skilled at liaising with senior stakeholders and cross-functional teams to manage operational risk and ensure service performance.
Comfortable with SRE practices, observability tools (ServiceNow, Jira, Splunk, Dynatrace, Grafana, AppDynamics), and driving continuous improvement and automation initiatives.