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Tier-1 brand, metro location, and generalist Solution Architect title drive high candidate competition.
Core SRE and operations skills transfer across industries, but telecom OSS/BSS preference raises domain specificity.
Requires specific operational/SRE experience, ITIL and tooling familiarity, but no strict years requirement.
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Lead operational readiness reviews and define acceptance criteria to ensure production deployment readiness.
Coordinate go-live readiness activities including Go/No-Go meetings, hypercare planning, and exit criteria management.
Define and oversee support models, SLAs, KPIs, governance, monitoring, alerting, and incident/problem/change management readiness.
Experience required in IT Operations, Service Management, SRE, or Application Support.
Skilled with Incident, Problem, Change, Release, and Service Transition processes.
Familiarity with ITIL, operational governance, risk management, and stakeholder communication.
Knowledge of tools like ServiceNow, Jira, Splunk, Dynatrace, Grafana, or AppDynamics.
Experienced managing production go-lives and large-scale transformation projects across cross-functional teams.
Strong operational governance and service reliability focus with telecom or digital platform exposure preferred.
Comfortable working at the intersection of project, engineering, development, vendor, and operations teams to influence launch readiness.