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Metro Hyderabad and general staff-engineer title increase competition; niche Amazon Connect/AWS skills moderate it.
AWS serverless and microservices skills transfer across industries, but Amazon Connect contact-center expertise increases specificity.
Multiple mandatory technical requirements (Amazon Connect, AWS serverless, CI/CD) and senior staff expectations make filtering strict.
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Design, develop, test, and support scalable cloud-based solutions within Amazon Connect contact center platform focusing on omni-channel customer experiences.
Implement and maintain AWS cloud services including Lambda, IAM, API Gateway, and data services to ensure performance, scalability, and security.
Collaborate in Agile teams to deliver production-ready software each sprint, drive contact center modernization, and integrate AI-enabled capabilities where applicable.
Hands-on experience with Amazon Connect or similar contact center platforms (Genesys Cloud, NICE, Five9).
Strong experience in AWS cloud services: IAM, Lambda, API Gateway, DynamoDB, S3, RDS.
Experience with DevOps and CI/CD tools like Jenkins, AWS CodePipeline (CodeBuild/CodeDeploy), and version control (Git).
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in cloud-native, event-driven architectures and contact center transformations including AWS services and CI/CD automation.
Proficient in Agile methodologies and capable of owning solutions end-to-end from design to production support in fast-paced environments.
Demonstrates ability to adopt AI-driven development practices and contribute to engineering innovation and quality improvement.