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Protocol Intelligence

Data-driven signals on your job's competitiveness

CV Match Score

Estimated fit based on your resume

Structured overview of role & requirements

3–4 yearsHybrid — HYDERABAD, BENGALURUhybridDirect Career PageEst. 12–20 LPA

Posted 1d ago

Data-driven signals on your job's competitiveness

Competition Intensity

(High)

Tier-1 brand, mid-level generalist technical support role in metros, broad applicant pool.

Background Fit Sensitivity

(High)

Platform-specific SFCC, e-commerce, and debugging skills limit transferability across unrelated industries.

Shortlisting Strictness

(High)

Explicit 3–4 years requirement plus SFCC and technical debugging expertise makes shortlisting strict.

Estimated fit based on your resume

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Structured overview of role & requirements

Troubleshoot and resolve technical issues in Salesforce B2C Commerce Cloud platform (SFCC).

Provide hands-on debugging, feature explanation, and technical guidance to customers and partners.

Create and maintain knowledge base materials and ensure support case accuracy meeting monthly KPIs.

3-4 years of engineering/programming experience.

Experience with B2C Commerce Cloud technologies including SFCC, SFRA, and PWA Kit.

Proficiency in JavaScript, HTML, CSS, and web services (REST/SOAP APIs).

Strong debugging and troubleshooting skills in ecommerce/cloud environments.

Demonstrated technical expertise in server-side JavaScript, debugging Java code, and API integrations.

Experience supporting ecommerce applications involving catalog, shopping cart, merchandising, and payment handling.

Knowledge of client-side web frameworks like AngularJS, React, Ember, or Backbone is a plus.