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Tier-1 employer, metro location, mid-level role but niche ServiceNow specialization limits applicant pool.
ServiceNow platform skills transfer across industries but enterprise ITSM experience favored, producing moderate background sensitivity.
Mandatory 4+ years ServiceNow experience and CSA certification increases shortlisting strictness.
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Provide tier 2 and tier 3 operational support for ServiceNow production applications including problem investigation and coordination with engineering and vendor teams.
Manage ServiceNow environment tasks such as cloning, data migration, configuration, and support release activities across production and non-production environments.
Maintain SDLC and technical documentation for ServiceNow configurations, support testing, and keep updated with ServiceNow best practices and features.
Bachelor's degree in Computer Science, Information Technology, or related field.
Minimum 4 years experience as a ServiceNow support resource with exposure to CMDB, ITSM, Portal, Virtual Agent, or custom scoped applications.
Must hold ServiceNow Certified System Admin (CSA) certification; ServiceNow CAD and CIS certifications highly desirable.
In-depth knowledge of ITIL processes for IT Service Management.
Experienced in supporting and coordinating multi-level ServiceNow operational issues including production updates and release migrations.
Comfortable working in hybrid global IT teams collaborating on digital transformation and operational excellence.
Familiar with Agile methodologies and capable of independently managing multiple tasks including environment management and documentation upkeep.