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Mid-level generalist role in Mumbai metro with common title increases applicant competition.
Skills specific to travel and hotel operations, moderately transferable within hospitality and travel.
Explicit 2–6 years and domain experience required, moderate filtering without certifications.
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Manage end-to-end hotel booking operations including booking support, supplier coordination, and travel agent engagement.
Troubleshoot and resolve booking failures, pending transactions, and escalations to drive successful booking conversions.
Serve as primary interface between travel agents, suppliers, and internal teams ensuring timely communication and service quality.
2 to 6 years of experience in hotel operations, travel operations, or related roles within the travel industry.
Bachelor’s degree in Hospitality, Travel & Tourism, or a related field.
Strong knowledge of hotel booking platforms, travel portals, and ancillary services.
Effective communication skills for coordinating with travel agents, suppliers, and internal staff.
Experienced in handling technical and operational support in hotel/travel booking platforms under high-volume transactional environments.
Comfortable negotiating with suppliers and managing escalated cases to optimize booking outcomes.
Skilled in multi-stakeholder communication including agents, suppliers, and internal teams to maintain service excellence.