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Common mid-level bank operations role attracting many qualified internal and external applicants.
Role's KYC, RBI compliance, and branch processes are highly banking-specific, limiting industry portability.
Explicit 3–9 years branch-ops requirement plus regulatory and compliance expectations increases shortlisting strictness.
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Manage and oversee daily branch operations including cash handling, clearing, account opening, and service requests.
Ensure compliance with KYC/AML, RBI, and audit norms, preparing for audits and resolving observations timely.
Partner with sales and service teams to improve customer experience and track service metrics with root cause analysis-driven improvements.
3 to 9 years of experience in branch operations.
Graduate degree required; banking certifications like JAIIB/CAIIB preferred.
Must ensure accurate KYC account opening with CKYC uploads and maintain audit compliance.
Experience with cash, vault, ATM, locker management, and operational controls mandatory.
Experienced in banking branch operations with operational and compliance ownership.
Strong focus on audit processes and adherence to regulatory standards.
Operationally oriented with ability to train frontline staff and manage inventory and metrics for service quality.