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Remote role, generalist software engineering title, and broad skill requirements increase applicant competition.
Embedded/Linux, cloud-edge and regulated-industry experience makes candidate skills less transferable across industries.
Explicit 8+ years requirement plus mandatory platform, embedded/Linux and DevOps tooling skills creates strict filters.
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Support software-product engineering engagements by acting as the technical interface across customer support, engineering, product, and delivery teams.
Handle technical case intake, triage, diagnostic data collection, issue reproduction, resolution planning, and escalation coordination within customer-defined workflows.
Contribute to knowledge documentation, troubleshooting playbooks, process improvements, especially for embedded, Linux, cloud-edge, and DevOps-enabled platforms.
8+ years of experience in troubleshooting software-product support, embedded systems, Linux platforms, real-time systems, or cloud-edge software.
Ability to work with logs, system diagnostics, technical documentation, case management tools, and support workflows.
Familiarity with Git, Kubernetes, container orchestration, DevOps tooling, ITSM or case-management tools.
Strong written and verbal communication skills to engage engineering, support, delivery, and customer stakeholders.
Experienced in customer-facing product technical services, triage, diagnostic support, and escalation management.
Comfortable working within regulated, safety-critical, or real-time operating system environments (preferred).
Skilled with embedded software, Linux kernel, device drivers, scripting (C/C++, Python, shell), debugging, and software development lifecycle practices (preferred).