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Mid-level platform support in Bangalore with moderate brand and metro location drives medium competition.
Role requires embedded, real-time, Linux and platform support experience, limiting cross-industry transferability.
Explicit 5+ years and required embedded/Linux/Kubernetes/platform skills create moderately strict shortlisting filters.
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Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments including case triage, diagnostics, troubleshooting, root-cause analysis, and workaround development.
Support complex customer lab, integration, platform, and certification-related environments following customer-defined processes.
Document solutions, mentor support engineers, escalate defects/security/compliance issues, and contribute to process improvements and customer outcomes.
Minimum 5+ years of experience in technical support or related roles.
Strong skills in troubleshooting embedded systems, Linux, real-time systems, cloud-edge platforms, software integration, and relevant tools like C/C++, Python, shell scripting, Git, Kubernetes, and debugging.
Experience with ITSM tools, case management, escalation workflows, and customer communications.
Work Experience Required: 5+ years. Notice period: Not explicitly mentioned in the JD.
Experienced in product support, escalation engineering, or technical account support within embedded software or platform environments.
Familiarity with Linux kernel, BSPs, device drivers, simulation tooling, and real-time operating systems.
Capable of operating within structured support boundaries without making architectural or compliance decisions, suited to regulated environments involving security, compliance, and certification considerations.