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Remote, generalist TechOps role with mid-level experience and common skill requirements increases applicant competition.
Core skills (SQL, Python, Snowflake, AWS) are highly transferable across industries.
Multiple explicit technical requirements and exact experience range make filtering strict.
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Own end-to-end management and resolution of client support tickets, ensuring adherence to SLA timelines and clear documentation.
Develop and maintain AI-driven automation, dashboards, and monitoring tools to enhance operational efficiency and early issue detection across data pipelines.
Collaborate cross-functionally with Engineering and Product teams to escalate issues proactively, maintain process adherence, and improve customer support outcomes.
2–3 years of relevant professional experience, including at least 1 year working hands-on with AI tools.
Proficiency in Python and/or Node.js for developing automation; advanced SQL skills.
Experience with Jira, Angular, Snowflake, AWS, and ticketing systems (Zendesk, Intercom, Freshdesk, Jira Service Desk) or willingness to learn.
Excellent English communication skills and strong analytical problem-solving abilities.
Operates effectively in fast-paced, technical customer support environments requiring ownership of ticket lifecycle and escalation management.
Experienced working with AI-powered tools and automation in technical operations workflows.
Comfortable collaborating across cross-functional teams (Engineering, Product) to drive continuous process improvement and data quality assurance.