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Remote, mid-level technical ops role with broad skill requirements attracts moderate competition.
Core Python, SQL and cloud skills are transferable, marketing-measurement domain adds moderate specialization.
Explicit 2–3 years and mandatory Python, SQL, Snowflake, AWS make filters strict.
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Own end-to-end ticket resolution including investigation, communication, and closure with strong SLA adherence.
Develop and maintain AI agents, dashboards, and monitoring tools to improve TechOps workflow and pipeline reliability.
Work collaboratively across teams to manage escalations, improve processes, and ensure high data quality and client satisfaction.
2–3 years of relevant experience, including at least 1 year using AI tools.
Proficient in Python and/or Node.js; advanced SQL knowledge required.
Experience with Jira, Angular, Snowflake, AWS, and ticketing systems like Zendesk or equivalent.
Excellent English communication skills and customer-facing experience.
Technically adept with ability to learn and build automation around data platforms and AI agent workflows.
Experienced in customer-facing support roles within tech or SaaS environments, comfortable managing multiple priorities under pressure.
Detail-oriented with strong problem-solving skills and a commitment to high-quality, client-focused deliverables.