Back
Mid-level, metro role with broad skill requirements at a recognizable enterprise brand.
Role requires embedded/Linux and real-time platform support, limiting cross-industry transferability.
Explicit 5+ years and mandatory embedded/Linux and support skills create strict filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments including diagnostics, root cause analysis, and issue resolution.
Manage support cases via customer-defined support systems ensuring case triage, documentation, and escalation as needed within defined role boundaries.
Support complex customer environments including lab, integration, platform, and certification contexts and contribute to knowledge development and mentoring within the support team.
5+ years of relevant experience in troubleshooting and supporting embedded systems, Linux environments, real-time systems, or cloud-edge platforms.
Proficient in analyzing logs, configurations, reproduction steps, and customer environments; experienced with case management and ITSM tools.
Technical familiarity with C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.
Work Experience Required: 5+ years; Notice period: Not explicitly mentioned in the JD.
Experienced in product support or escalation engineering in embedded software or platform support contexts within regulated or complex environments.
Capable of handling structured support workflows, escalation procedures, and communicating effectively with customers in high-demand technical situations.
Demonstrates ability to work within defined operational limits without making architectural or compliance decisions, focusing on technical investigation and issue resolution.