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Mid-level DevOps L3 role with common skill needs at a known firm yields moderate applicant competition.
Core DevOps and L3 application support skills are transferable across industries, though enterprise compliance knowledge adds moderate specificity.
Explicit 5+ years, L3 support requirement, and mandatory tooling (cloud, observability, Python) increase selection strictness.
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Lead end-to-end technical diagnostics and resolution of critical application incidents ensuring root cause analysis and client communication.
Collaborate with Engineering, DevOps, Product Owners, and Sales to improve cloud-based digital solutions platform performance and onboard new clients.
Monitor system health adhering to IT service delivery standards and manage incidents, problems, and changes per established frameworks.
5+ years of experience in enterprise-level application support at Level 3 (L3) support capacity.
Strong expertise with cloud platforms such as AWS, Azure, or GCP; Linux OS; log analysis; and observability tools like Datadog or Grafana.
Proficiency in root cause analysis, IT service delivery processes (Incident, Problem, Change Management), Python scripting, and ticketing tools (ServiceNow, Jira).
Minimum Bachelor’s degree or applicable work experience (BS, MS, or MBA from accredited university).
Experienced in high-complexity diagnostic and incident resolution for cloud and multi-tier enterprise applications.
Capable of cross-functional collaboration with technical and non-technical teams to drive platform stability and client onboarding.
Comfortable operating within structured IT service management frameworks and automating processes using scripting languages.