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Mid-level generalist role with 5+ years requirement and recognizable global brand increases applicant density.
Core cloud, Linux, observability, and scripting skills are broadly transferable across industries.
Explicit 5+ years plus required cloud, observability, and scripting skills enforce strict screening.
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Own end-to-end resolution of critical application incidents through root cause analysis and deep technical diagnostics.
Collaborate cross-functionally with Engineering, DevOps, Product Owners, and Sales to troubleshoot issues, improve platform stability, and onboard new clients.
Monitor system health and manage alerts while ensuring compliance with IT service delivery standards and Incident, Problem, Change Management frameworks.
5+ years experience in enterprise application support at L3 level.
Strong knowledge of cloud platforms (AWS, Azure, or GCP), Linux OS, log analysis, and observability tools like Datadog or Grafana.
Experience with root cause analysis, IT service delivery processes, Python scripting, and ticketing tools such as ServiceNow or Jira.
Minimum Bachelor’s degree or equivalent work experience.
Senior-level technical support professional with extensive experience in complex diagnostics and incident management in cloud and hybrid environments.
Experience working within cross-functional teams including Engineering, DevOps, and Product to drive platform improvements and client onboarding.
Comfortable working under formal ITIL-based service delivery frameworks such as Incident, Problem, and Change Management.