Back
Remote, metro, mid-level generalist QA role with broad requirements increases applicant density despite dialer niche.
Dialer, contact-center, telephony and identity testing require domain-specific experience, limiting cross-industry transferability.
Explicit 5+ years and mandatory dialer, API, SQL, and tool experience make filters stringent.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Plan and execute comprehensive UAT and manual testing for dialer, contact center, and enterprise application workflows, ensuring coverage of positive, negative, boundary, and integration scenarios.
Validate dialer and outbound contact center functionality including campaigns, dialing strategies, call routing, agent workflows, dispositions, and retry logic.
Manage defect lifecycle and coordinate regression, release testing, and production readiness activities collaborating with cross-functional teams.
Minimum 5 years experience in Quality Assurance, UAT, Manual Testing, or related role.
Strong hands-on experience with dialer/outbound contact center testing and end-to-end integration testing across CRM, telephony, and workforce management systems.
Familiarity with API testing, data validation using SQL or reporting tools, and identity/authentication workflows including MFA and SSO.
Experience with defect management tools such as Jira, Azure DevOps, ALM; knowledge of Agile and SDLC practices.
Experienced working within complex contact center and CRM technology environments, particularly dialer and telephony platforms.
Skilled in managing multiple concurrent testing activities with a focus on integrating business requirements and technical validations.
Capable of cross-team collaboration involving product managers, business analysts, developers, and operations to ensure quality and production readiness.