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Mid-level generalist QA, metro location, remote option, and popular testing title increase applicant competition.
Core QA/UAT skills transfer across industries, but dialer/contact-center specialization raises sector specificity.
Explicit 5+ years plus dialer, API, and UAT experience enforces moderate candidate filtering.
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Plan and execute manual testing, UAT, and end-to-end integration testing for dialer/outbound contact center functionalities and business workflows.
Validate dialer campaigns, dialing modes, call routing, agent workflows, authentication processes (MFA, SSO), APIs, and CRM/contact center integrations to ensure production readiness and high-quality customer experience.
Manage defect lifecycle using tools like Jira or Azure DevOps and coordinate regression, release, and post-release testing activities.
5+ years of experience in Quality Assurance, UAT, manual testing, or related roles.
Strong experience testing dialer/outbound contact center platforms including campaigns, routing, retry logic, and associated workflows.
Experience with API testing, integrations, CRM, telephony, workforce management platforms, and SQL or reporting tools for data validation.
Experience using defect/test management tools such as Jira, Azure DevOps, or ALM.
Practitioner experienced in manual and UAT testing within contact center or telephony environments, with strong domain knowledge of dialer systems and outbound campaigns.
Experienced in end-to-end workflow validation involving APIs, authentication, and integrated enterprise applications within Agile SDLC environments.
Capable of managing complex testing workflows, defect triage, and multi-stakeholder communications in dynamic, fast-paced delivery settings.