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Remote, mid-level QA role in metro with common title increases candidate density despite niche dialer requirement.
Dialer/contact-center testing requires domain experience, though general QA and API skills remain transferable.
Explicit 5+ years and mandatory dialer, UAT, and API testing skills enforce strict shortlisting.
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Plan and execute UAT and manual testing for dialer/outbound contact center and end-to-end business workflows to ensure production readiness.
Validate dialer functionality including campaigns, dialing modes, call routing, agent availability, retry logic, and call dispositions.
Identify, track, and validate defects; coordinate regression, release, and post-release testing using tools like Jira or Azure DevOps.
5+ years of experience in Quality Assurance, UAT, Manual Testing, Business Analysis, or a related role.
Strong experience with dialer/outbound contact center testing and telephony platform testing.
Experience in API testing, integrations, end-to-end workflows, and use of SQL or reporting tools for data validation.
Proficiency with defect/test management tools such as Jira, Azure DevOps, or ALM.
Experienced in manual and UAT testing within contact center, CRM, or telephony environments, especially dialer platforms.
Comfortable working in Agile/SAFe environments, collaborating with multiple stakeholders across product and technology teams.
Capable of managing multiple testing activities, dependencies, and timelines in fast-paced projects involving complex integrations and production validations.