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Mid-level metro role with 5+ years and moderate brand, but specialized dialer testing reduces applicant density.
Specialized dialer/contact-center and telephony testing makes skills less transferable across industries.
Explicit 5+ years plus mandatory dialer, API, SSO/MFA, SQL and tooling requirements increase shortlist rigidity.
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Plan and execute manual and UAT testing for dialer/outbound contact center platforms, CRM, telephony, APIs, and business workflows.
Validate dialer functionality including campaigns, dialing modes, call routing, agent workflows, retry logic, and call outcomes.
Manage defect lifecycle, coordinate regression and release testing, support production readiness and post-release validation.
5+ years of experience in Quality Assurance, UAT, Manual Testing, Business Analysis, or related roles.
Strong experience with dialer/outbound contact center testing and contact center, CRM, telephony, or workforce management platform testing.
Hands-on experience with manual test planning, execution, API testing, SQL/data validation, and using defect/test management tools (Jira, Azure DevOps, ALM).
Work Experience Required: 5+ years explicitly mentioned.
Experienced in end-to-end integration testing across telephony, CRM, and contact center systems in Agile SDLC environments.
Capable of managing complex testing activities involving multi-stakeholder collaboration and fast-paced environments.
Familiar with authentication workflows (MFA, SSO), production readiness processes, and defect triage in an enterprise setting.