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Niche contact-center and AWS platform requirements lower applicant density despite a common senior engineering title.
Contact-center platform expertise raises domain bias despite transferable AWS and serverless skills.
Multiple mandatory platform-specific skills and senior-level expectations enforce strict shortlisting filters.
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Design, build, and support scalable cloud-based omni-channel contact center solutions using Amazon Connect and AWS services.
Develop and maintain APIs, microservices, and serverless solutions ensuring performance, scalability, and security standards.
Collaborate in Agile teams to deliver production-ready software and support contact center migration and modernization efforts.
Hands-on experience with Amazon Connect or similar CCaaS platforms (Genesys Cloud, NICE, Five9) including IVR/contact flows and routing logic.
Proficient in AWS services including IAM, Lambda, API Gateway, DynamoDB, S3, and RDS.
Experience with DevOps and CI/CD tools such as Jenkins, AWS CodePipeline (CodeBuild/CodeDeploy), and Git.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in cloud-native architectures with strong Python and DevOps engineering skills applied to contact center technologies.
Familiar with Agile (Scrum/Kanban) software delivery and iterative backlog refinement practices.
Capable of adopting AI-driven engineering methods and contributing to AI-enabled capabilities within customer experience platforms.