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Remote role, mid-level experience, and broad QA/UAT skillset create high candidate competition.
Dialer/contact center and telephony integration expertise increases domain specificity, limiting cross-industry transferability.
Explicit 5+ years requirement plus required dialer and integration testing skills enforce high shortlisting strictness.
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Plan and execute manual testing and UAT for dialer/outbound contact center systems and business workflows, covering end-to-end and integration scenarios.
Validate dialer functionality including campaigns, call routing, agent workflows, retry logic, and call outcomes to ensure production readiness.
Coordinate defect management, regression, and release testing while collaborating with cross-functional teams to clarify requirements and communicate testing status.
Minimum 5 years of experience in Quality Assurance, UAT, Manual Testing, or related roles.
Strong hands-on experience with dialer/outbound contact center testing and relevant workflows (campaigns, routing, dialing modes).
Experience with API testing, CRM, contact center, telephony, workforce management platforms, and using defect management tools (Jira, Azure DevOps, ALM).
Knowledge of MFA, SSO, identity verification, authentication, and access management workflows.
Experienced in complex enterprise environments involving CRM, contact center, telephony, and integrated enterprise applications.
Operates effectively in Agile/SAFe methodologies with strong coordination skills across product, development, and operations teams.
Demonstrates a strong analytical approach with expertise in end-to-end testing, production release support, and defect triage.