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Remote flexibility, mid-level QA title, metro location, and broad skill requirements increase competition.
Dialer/contact-center and telephony testing specialization reduces cross-industry transferability.
Explicit 5+ years plus dialer, API, MFA/SSO, and tooling requirements make filters stringent.
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Plan and execute UAT and manual testing for dialer, outbound contact center, CRM, and telephony platforms ensuring end-to-end workflow validation.
Validate business workflows, integrations, APIs, authentication (MFA, SSO), and production readiness including post-release testing.
Identify, document, track, and support defect resolution using tools like Jira or Azure DevOps while collaborating with cross-functional teams.
5+ years of experience in Quality Assurance, UAT, Manual Testing, or related roles.
Strong hands-on experience with dialer/outbound contact center testing including campaigns, dialing modes, call routing, and agent workflows.
Experience in API testing, integrations, data validation, and SQL or reporting tools usage.
Familiarity with defect and test management tools such as Jira, Azure DevOps, or ALM.
Experienced in testing telephony and contact center platforms within Agile or similar environments.
Demonstrates capability to manage multiple complex testing activities and dependencies under tight timelines.
Skilled in integrating knowledge of authentication workflows, API integrations, and production release validation for end-to-end quality assurance.