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Remote mid-level QA role, generalist title, metro location, and common experience band increase competition.
Dialer/contact-center and telephony integration requirements significantly limit cross-industry transferability.
Explicit 5+ years plus mandatory dialer/contact-center, API testing, and SQL/tool requirements tighten shortlisting.
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Plan and execute manual testing and UAT for dialer/contact center enhancements and business workflows covering positive, negative, boundary, and end-to-end scenarios.
Test dialer functionality including campaigns, dialing modes, call routing, agent workflows, dispositions, retry logic, and call outcomes ensuring production readiness.
Perform end-to-end integration testing across CRM, contact center, telephony, workforce management, APIs, and authentication workflows with defect tracking and validation.
5+ years of experience in Quality Assurance, UAT, Manual Testing, Business Analysis, or related roles.
Strong manual testing and UAT skills including creating and executing test plans, cases, and scripts, especially for dialer/outbound contact center platforms.
Experience with API testing, data validation using SQL or reporting tools, and defect management tools like Jira, Azure DevOps, or ALM.
Knowledge of MFA, SSO, identity verification, authentication, access management, and Agile/SDLC methodologies.
Experienced in testing dialer and outbound contact center technologies combined with strong end-to-end integration testing skills across CRM and telephony systems.
Proficient in managing multiple testing workflows including regression, release, and production validation in fast-paced, Agile environments.
Capable of collaborating with cross-functional teams (Product, Dev, Ops) to clarify requirements, manage defects, and ensure high-quality delivery and user experience.