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Tier-1 brand, mid-level product role, generalist API/SQL skills, and likely metro location increase competition.
Core product-operations skills are transferable, but payments domain experience is preferred, so medium sensitivity.
No explicit years but mandates payments/product operations, API/SQL and deployment knowledge, so medium strictness.
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Co-lead global product support and operational frameworks for programs like Click to Pay and Secure Card on File for Merchants and Commerce.
Manage cross-functional troubleshooting, business/system requirements gathering, and support end-to-end testing activities.
Analyze KPIs and maintain scorecards to drive data-driven operational improvements for e-commerce checkout products.
Experience Required: Significant prior experience in digital industry, preferably payments-related, in B2B customer support or operations.
Technical Knowledge: Understanding of system analysis, application development, and large-scale deployments.
Communication Skills: Excellent oral and written communication, negotiation, and project management abilities.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing operational strategies and support frameworks for payment or e-commerce products at a global scale.
Skilled in coordinating cross-functional teams with strong business acumen and attention to detail.
Comfortable working with product and technology teams to translate product features into operational impacts and improvements.