Back
Tier-1 brand, metro location, generalist claims operations role with broad requirements increases applicant competition.
Role requires banking fraud, VISA rules and regulatory knowledge, limiting cross-industry transferability.
Explicit 6+ months requirement and domain rules (VISA/regulatory) enforce moderate screening.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Support and document customer claims by capturing detailed information and conducting research on claim statuses.
Identify and act on opportunities to improve customer experience based on analysis of complex account activities.
Handle routine customer support tasks in a call center environment, escalating issues as necessary and collaborating with colleagues to ensure seamless service.
At least 6 months of customer service support experience or equivalent through work experience, training, military experience, or education.
Strong research, analytical, problem-solving, verbal and written communication skills.
Ability to multi-task, interpret documents and requests, and perform accurate data entry.
Ability to apply regulatory and VISA rules to claim decisions.
Operates effectively in a call center and customer service environment with exposure to claims and fraud operations.
Demonstrates strong organizational and analytical skills with attention to detail and the ability to handle multiple tasks accurately under standard quality requirements.
Capable of working shifts flexibly including overtime, indicating adaptability to scheduling demands.