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Tier-1 brand, hybrid remote, popular customer-success title, and metro market increase candidate competition.
Strong cloud partner and ITSM domain requirements make cross-industry transferability limited.
Explicit 12+ years requirement plus preferred certifications and partner delivery experience raise screening strictness.
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Own the end-to-end post sales delivery and support orchestration for strategic Microsoft partners, aligning resources to achieve partner business outcomes.
Manage and develop foundational relationships with key partner stakeholders to enable quality solution delivery and drive partner business growth.
Lead partner success planning, program management, and technical capability building to connect partner objectives with Microsoft’s portfolio and enable digital transformation.
Bachelor's degree in Business, Sociology, Psychology, Computer Science, or related field, OR equivalent experience.
10+ years of relevant experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management (12+ years with Bachelor's).
5+ years of relevant work experience within customer industry.
Mandatory certifications: Microsoft or competitor tech certification (e.g., Azure, 365), ITIL Foundation or equivalent service management certification, and Project Management (PMI or equivalent) certification.
Experienced in working with strategic enterprise partners in cloud and IT service management contexts, focusing on delivery and partner growth.
Strong business acumen combined with technical expertise to connect business goals with Microsoft’s digital cloud solutions and ecosystem.
Skilled in program management, partner relationship management, and capable of driving partner success plans linked to Microsoft account priorities.