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Tier-1 brand and common analyst title, but niche payments and IBM/Cognos skills moderate competition.
Payments domain knowledge and IBM/Cognos tooling limit transferability across industries.
Requires IBM/Cognos expertise, payments domain experience, and US-hours on-call availability.
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Manage client relationships to understand business objectives and serve as primary contact for service and support.
Translate client business requirements into technical specifications and assist in project and release management activities.
Support data analysis and reporting delivery using SQL and IBM tools to facilitate decision-making and client growth.
Bachelor’s degree in IT or related field.
Relevant experience in financial services software, including knowledge of card payments and transaction processing.
Advanced proficiency with IBM Tools and SQL.
Ability to work 3 pm – 11 pm IST covering part of US hours and provide on-call support on a rotating schedule.
Experience in financial services software programming, installation, and issue resolution with client interaction.
Familiarity with ITIL and/or PMP certifications considered a plus.
Comfortable working in an analytics environment supporting multiple stakeholders and learning project delivery processes.