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Mid-level, metro role with a generic software engineering title and moderate employer brand increases competition.
Role requires embedded, real-time and platform-specific skills, limiting cross-industry transferability.
Explicit 5+ years plus specialist embedded/Linux and cloud-edge skills make shortlisting strict.
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Provide Level 1 and Level 2 technical support for embedded, real-time, Linux, cloud-edge, and platform software environments including case triage, diagnostics, root cause analysis, and workaround development.
Support complex customer environments such as labs, integration, platform, and certification contexts, ensuring adherence to customer processes and escalation protocols.
Document solutions, mentor support engineers, contribute to knowledge resources, and drive customer success and process improvement.
Minimum 5 years of experience in troubleshooting and technical support across embedded systems, Linux, real-time systems, cloud-edge platforms, and software integration.
Proficiency with C/C++, Python, shell scripting, Git, Kubernetes, containers, Linux systems, debugging, and embedded development tools.
Experience with case management, ITSM tools, support workflows, escalation procedures, and customer communications.
Work Experience Required: Minimum 5+ years as explicitly mentioned in the JD. Notice period: Not explicitly mentioned in the JD.
Experienced in product support, escalation engineering, technical account support, or embedded/platform software support roles.
Familiarity with Linux kernel, BSPs, device drivers, simulation tooling, cloud-edge platforms, or real-time operating systems, especially in regulated environments with security and compliance requirements.
Capable of performing advanced technical analysis and communicating effectively within customer-defined systems and standards while respecting defined role boundaries.