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Tier-1 brand, generalist operations manager title, and metro location increase applicant competition.
Operations and people management skills are transferable, but insurance compliance adds moderate industry specificity.
No explicit years or certifications, but managerial people and SLA requirements imply moderate filtering.
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Manage teams to meet SLAs through demand and capacity management and performance monitoring.
Provide coaching, feedback, and talent development to improve team performance and reduce attrition.
Handle escalations, client interactions at supervisor level, and ensure compliance with internal policies and external regulations.
Work Experience Required: Not explicitly mentioned in the JD
Location: Noida, Uttar Pradesh (Hybrid work arrangement)
Must ensure compliance with internal policies, external regulations, and information security standards
Experience in managing team performance, reporting, and customer service escalation handling
Experienced in operational team management with focus on SLA achievement and capacity planning
Skilled in coaching, talent development, and employee performance management
Capable of handling client and internal escalations and collaborating with onshore management