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Mid-level generalist title, metro location, and 3-year requirement increase applicant competition.
Vendor-specific AI platform and identity administration skills are somewhat transferable but include niche platform expertise.
Explicit three-year requirement and specific AI platform and identity administration skills increase screening strictness.
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Manage and administer AI and automation platforms like ChatGPT Enterprise, Claude Enterprise, KNIME, and Alteryx, including user provisioning, access control, licensing, and compliance policies.
Monitor platform performance, troubleshoot incidents, coordinate vendor support, and maintain operational documentation such as SOPs and runbooks.
Support platform upgrades, security controls, audits, compliance, and provide L2/L3 operational support including root cause analysis and preventive improvements.
Bachelor's degree in Computer Science, IT, Information Systems, or related field.
Minimum 3 years of experience in systems engineering or platform administration.
Experience managing enterprise SaaS platforms and knowledge of Entra ID/Azure AD, SSO, SCIM, MFA, API configuration.
Experience working with AI platforms like ChatGPT Enterprise, Claude Enterprise, KNIME, and Alteryx.
Experienced in enterprise platform administration with a focus on AI and automation tools supporting organizational compliance and governance.
Skilled in operational support and incident management at L2/L3 levels with capability to perform root cause analysis and preventive solutions.
Comfortable coordinating across teams and stakeholders, supporting platform enablement, user guidance, and technical documentation upkeep.