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Tier-1 brand, metro location, mid-level generalist title, and broad technical requirements increase competition.
Requires SASE/ZTNA, enterprise security and networking expertise, limiting cross-industry transferability.
Explicit 5+ years plus mandatory networking and security technical skills make filters strict.
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Drive customer success by understanding technical needs and aligning Zscaler solutions to achieve customer goals and satisfaction.
Build and maintain stakeholder relationships, conduct reviews, identify growth opportunities, and mitigate risks proactively.
Collaborate cross-functionally with Sales, Support, and Product teams to ensure seamless customer experiences and contribute to best practices documentation.
5+ years in customer-facing roles combining technical expertise with account management.
Foundational understanding of AI/ML technologies and experience leveraging or securing AI-driven solutions.
Experience with product feature implementation and troubleshooting network issues on Linux/Unix/FreeBSD using Ping, Traceroute, MTR.
Solid knowledge of core networking protocols: HTTP, SMTP, FTP, DNS.
Comfortable managing ambiguity with a balance of strategic thinking and hands-on execution (ownership mentality).
Experience in enterprise cloud security environments or deployments involving SASE, SSE, ZTNA is a plus though not mandatory.
Skilled at proactive problem solving and high-trust collaboration, focused on impactful customer outcomes and cross-team alignment.