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Strong employer brand and metro location balanced by niche security/customer-success requirements.
High because role requires specific cloud security, networking, and Zero Trust expertise limiting cross-industry fit.
High due to explicit 8+ years requirement and mandatory TAM/CS domain expertise and security/networking skills.
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Lead post-sales technical success by aligning Zscaler solutions with customer digital transformation goals, focusing on Zero Trust journey adoption.
Build and maintain strong stakeholder relationships across complex accounts to prioritize strategic alignment and drive proactive technical recommendations.
Manage complex escalations and coordinate cross-functional teams to ensure resolution and optimize long-term customer satisfaction and growth.
8+ years in customer-facing technical roles with at least 3 years in Technical Account Management, Customer Success, Solutions Delivery, or Sales Engineering within Cloud, Web Security, Networking, or Infrastructure.
Strong technical knowledge of networking protocols (HTTP, DNS, SSL) and security technologies (DLP, Sandbox, SDWAN, CASB) with troubleshooting skills using Ping, Traceroute, MTR.
Foundational understanding of AI/ML technologies and their application in security or related domains.
Work Experience Required: 8+ years total with 3+ years in relevant customer success or technical account management roles.
Strategic technical advisor comfortable operating between high-level strategy and hands-on execution in dynamic, ambiguous environments.
Experienced in leveraging customer data for adoption strategies and risk mitigation, with a focus on cloud security and network infrastructure.
Demonstrates proactive ownership with strong collaboration skills, integrating cross-functional teams to enhance customer outcomes and product adoption.