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Mid-level Bangalore infrastructure support role with common 3–6 year band, so high applicant competition.
Requires specialized enterprise storage, SAN/NAS and virtualization skills, limiting cross-industry transferability.
Explicit 3–6 years plus mandatory enterprise storage, SAN/NAS, Linux and virtualization skills.
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Provide end-to-end technical support for enterprise storage and infrastructure issues in a global 24x7 environment.
Diagnose and troubleshoot complex problems related to storage protocols, hardware/software issues, platform interoperability, and performance.
Manage customer communication and collaborate with cross-functional teams to ensure timely resolution and maintain SLA compliance.
3–6 years of relevant experience in technical, infrastructure, or enterprise storage support.
Strong knowledge of SAN/NAS protocols (FC, iSCSI, NFS, CIFS/SMB), RAID, controller architecture, and high availability concepts.
Working knowledge of Linux and Windows administration, VMware or similar virtualization, and networking fundamentals (TCP/IP, DNS, routing, switching).
Bachelor’s degree in Engineering, Computer Science, IT, or related field preferred.
Experienced in customer-facing enterprise IT troubleshooting with structured problem-solving under pressure.
Familiar with enterprise storage platforms such as NetApp ONTAP, E-Series, or equivalents like Dell EMC, HPE, etc.
Comfortable owning cases fully, maintaining professional communication, and coordinating with distributed, cross-functional teams across time zones.