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Junior, generalist NOC monitoring role in Noida metro attracts moderate applicant density.
Monitoring and service-desk skills are broadly transferable across industries.
Explicit 1–2 years plus mandatory monitoring tools and service-desk skills enforce moderate screening.
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Serve as the first point of contact for technical assistance and incident handling via phone, email, or in-person.
Monitor IT infrastructure and applications using tools like CTLM, Centreon, Zabbix, SolarWinds, Nagios, and manage incidents using ITSM platforms such as ServiceNow or SMAX.
Develop reports, dashboards, and documentation (SOP, KB articles) to track uptime, availability, recurring issues, and support service improvements.
1-2 years of relevant work experience in NOC or IT infrastructure monitoring.
Graduation degree mandatory.
Proficient with monitoring tools like Zabbix, SolarWinds, Centreon, CTLM, and Nagios.
Strong skills in Service Desk operations, incident management, Excel reporting, PowerPoint, and documentation (SOP).
Experience working in environments requiring ITIL-compliant procedures and documentation.
Comfortable handling first-level support with escalation to higher tiers as needed in a monitoring or service desk context.
Familiarity or exposure to cloud environments like OCI or Azure and relevant IT operations certifications is a plus but not mandatory.