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Tier-1 bank, common entry-level operations role in metro with broad skillset attracts many applicants.
Strong banking and card-fraud domain knowledge required, limiting cross-industry transferability.
Requires specific fraud, Regulation E and VISA knowledge plus minimum customer-service experience, moderately strict.
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Support and document customer claims related to fraud and disputes, ensuring accuracy and adherence to regulatory and VISA rules.
Conduct detailed investigations and research on complex claims, escalating issues as needed, and communicate claim outcomes clearly to customers.
Perform operational accounting activities including maintaining general ledger accuracy, preparing financial reports, and supporting billing and compliance processes.
At least 6 months of customer service support experience or equivalent via work experience, training, military experience, or education.
Strong verbal and written communication skills, with ability to handle high volume and detailed data entry.
Ability to apply regulatory and VISA rules to claim decisions and maintain compliance with relevant policies and procedures.
Work Experience Required: Minimum 6+ months customer service or equivalent experience explicitly mentioned.
Experience working in a fast-paced, quality-driven environment with emphasis on accuracy and regulatory compliance.
Able to balance investigative research with delivering exceptional customer service in a call center or similar setting.
Familiar with fraud prevention, banking regulations, operational accounting, and able to multi-task effectively.