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Strong employer brand and metro location increase competition, but role-specific sourcing skills narrow applicant pool.
Sourcing skills transfer across industries but TA/shared-services context requires HR domain experience, so moderate sensitivity.
No explicit years but requires TA/shared-services and process skills, so moderate filtering on relevant experience.
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Own and ensure compliance with service level agreements and obligations for a specialized process area in Mondelēz International Digital Services.
Co-own development and drive standardization, simplification, and continuous improvement of standard operating procedures within the team.
Analyze and report on exceptions, provide process improvement recommendations, and support training material inputs aligned with company policies and legal requirements.
Experience in a specific process area within a shared service organization is required.
Proven skills in process design, process mapping, and business requirement gathering.
Strong communication and interpersonal skills with the ability to influence and collaborate effectively.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing and improving service operations processes within a shared service or similar environment.
Demonstrates ownership of process compliance and continuous improvement initiatives.
Capable of working collaboratively across teams and influencing stakeholders to drive operational excellence.