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Strong employer, metro location, mid-level generalist support title, and 2–5 year band increase applicant competition.
Desktop support skills are broadly transferable across industries, making background fit low sensitivity.
Explicit 2–5 years requirement and shift availability create moderate screening but few specialized certifications required.
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Provide tier-two technical support and troubleshooting for desktop hardware, operating systems, and applications following established protocols.
Implement software updates, system patches, and OS images while coordinating equipment maintenance and vendor interactions.
Analyze and document system outages and technical solutions; contribute to SOP development and participate in after-hours support as scheduled.
Associate's Degree preferred; relevant professional experience or coursework may be considered as equivalent.
2-5 years of related work experience in IT support or similar role.
Ability to work nights, weekends, variable schedules and overtime as necessary.
Not explicitly mentioned in the JD: Mandatory certifications or strict onsite/location requirements.
Experienced in tier-two IT support with ability to handle complex desktop issues with moderate guidance.
Comfortable working in a structured, protocol-driven environment with escalation to senior specialists when needed.
Ability and willingness to participate in after-hours and emergency support rotations, reflecting operational readiness.