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Common mid-level CRM BA role with metro location and 4+ years increases applicant competition.
CRM implementation and BA skills transfer easily across industries, so background sensitivity is low.
Explicit 4+ years and mandatory enterprise CRM/CX platform experience enforce a moderate filtering of candidates.
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Own end-to-end delivery of enterprise CRM/CX implementations including requirement gathering, configuration, deployment, and support for public sector organizations.
Manage functional analysis, stakeholder communication, and coordination across business, development, QA, and support teams.
Lead defect tracking, escalation management, UAT, regression testing, and production go-live activities using Agile methodologies and tools like JIRA.
Minimum 4 years of experience in Business Analysis and project coordination on enterprise CRM/CX platform implementations.
Hands-on experience with enterprise CRM/CX platforms covering case management, workflows, dashboards, and agent desktop modules.
Experience working with Agile/Scrum tools such as JIRA or Zoho for project tracking and documentation.
Location requirement: Hyderabad, India; Employment type: Full-time; Number of openings: 2.
Experience delivering CRM/CX solutions in public sector environments (local, state government or equivalent).
Strong capability in independently managing cross-functional project delivery including escalation and defect lifecycle management.
Comfortable working in Agile environments coordinating among multiple stakeholders and technical teams for CRM system integration and service delivery.