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Medium due to a known global employer, metro location, and a broadly appealing operations/team-lead role.
Medium because O2C and operations skills transfer across industries, but global-process and manufacturing context increases specificity.
High because the JD mandates 10+ years overall and 5+ years specific O2C experience plus process automation/Lean preferences.
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Lead and manage end-to-end Customer Order Management operations, ensuring process excellence from order booking to closure.
Drive business productivity and operational efficiency through process standardization, automation adoption, and complexity reduction.
Manage team performance, resource allocation, and compliance across regions while maintaining high quality and customer satisfaction.
Bachelor's degree in Business Administration or relevant field.
Minimum 10+ years of relevant experience in Business Operations, with at least 5+ years in Order-to-Cash (O2C) processes related to projects, contracts delivery, or fulfilment.
Willingness to work flexible business shifts including NA/LA time zones and up to 10% travel within and outside India.
Experience engaging with global partners and clients from remote locations.
Experienced leader in business operations with demonstrated ability to establish processes, SOPs, streamline workflow and lead teams for operational excellence.
Proven capability to manage cross-regional teams and third-party resources ensuring compliance and quality management.
Track record of driving technological adoption for process automation and efficiency improvements in customer order management.